Finding an easy-to-understand, step-by-step guide to auto-provisioning your 3CX VoIP phone system is challenging. Most answers lie in product summaries, web forums and, unfortunately, in trial & error. However, at CrossRealms we believe it to be the most effective method for installing, managing and updating your 3CX VoIP phone system. With 3CX as our partner [...]
Blog Archive for the ‘Voice over IP Telephony’ Category
The Basics of Auto-Provisioning
Wednesday, December 21st, 20113CX Telephony & Call Center Solutions
Monday, October 24th, 2011Last week at CrossRealms, we consulted with a potential, mid-sized client on telephony and call center solutions for their business. We discussed the highlights of the 3CX system, such as: customizable features, integration with Microsoft Outlook, and the add-on call center module. Additionally, we spelled out the advantages of working with CrossRealms for installation, training, and [...]
The Role of a Network Architect
Friday, September 2nd, 2011Recently, I had a discussion with a colleague on the role of an IT department and, specifically, the real role of the network architects within the IT department. Three years ago, when I was a network architect at a large law firm, I would have answered that it’s the duty of network architects to create [...]
3CX Installation Updates
Wednesday, April 13th, 2011We’ve finally completed a 3CX installation with 64 concurrent calls making it one of the larger installations in the US. I originally thought it is going to be hard to pull off and or the server might run out of memory or CPU threads, but I’m happy to report that the installation was straightforward and [...]
Considerations for PoE Deployments in Switch Closets
Friday, March 25th, 2011As companies supplant digital handsets with IP phones, they deploy Power-over-Ethernet switches to support them. PoE switches generate almost five times more heat than data-only switches, however, heat that has to be taken into account in switch-closet design. There isn’t much written about how to deal with heat in these small spaces, a fact that [...]